Delivery & Returns
United Kingdom (including Northern Ireland), there is a delivery charge of:
- £3.00 on orders up to £25
Free Delivery on all orders above £25
Should you require speedy delivery, we will dispatch the items through Royal Mail Special Delivery™ or courier and the delivery charge will be £7.50 on all orders
Orders received before noon will be delivered next day, excluding weekends and bank holidays.
Please note that deliveries are made to the delivery address you supply to us. Re-dispatch of any returned orders will incur an additional delivery charge.
Should you have any question regarding delivery or stock availability, or for orders to an address outside the UK, please email us at firstname.lastname@example.org or call 020 3475 8989.
We are committed to providing quality products that meet your requirements. However, you have 14 days from the receipt of your order in which to return any item to us. They must be in their original condition; for reason of hygiene, we cannot offer any refund on any opened product. Once we have received your returned merchandise, we will refund your money in full, except the cost of delivery, using the same method by which you paid for them.
We will not accept any responsibility for loss or damage to goods that you return. We recommend that returns are sent by a "recorded signed for delivery" and that you obtain and retain a proof of posting as we cannot issue a refund until goods have been received by us.
Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged goods. Return postage for goods returned for any other reason shall be solely at your own cost.
In the unlikely event of you receiving a faulty item, please contact email@example.com within two days of receipt. We will advise on replacement or refund.
Refunds will be issued within 30 days of receipt of return.
Please return the goods, unused and in their original packaging, within 14 days from receipt to:
EcoBeauty Ltd c/o SAE Logistics
Coppermill Lane, West Hyde, Rickmansworth,
Hertfordshire WD3 9XS